Delivery & Returns

Homewares Delivery £4.95

Items ordered after 12noon on Friday will be sent on Monday. This service is UK mainland only (see postcodes available), if you do not fall within this category, please contact us for a delivery quote. 

We charge a standard fee of £4.95 for delivery of smaller items, regardless of the number of items on the order.

We use a national carrier for delivery of this size of order and aim to deliver products which are shown as in stock within 1-3 working days. In some case we may have to transfer products from store to dispatch, which can cause delays. If we anticipate a delay we will always keep you informed by email.

Please allow an extra 2-3 days for delivery over a bank holiday.

 

Store Collection 

You can now order online to pick up from our stores in Norfolk. Please wait to be notified by email that your goods are ready for collection, we will notify you of the expected collection time as soon as we have processed your order. 

Although we will always try to get your goods ready for you as quickly as we can, in some case we may have to transfer products from our dispatch centre or an alternative store, therefore please allow a maximum of 5 working days for your order to be prepared.

Please note some of our larger furntiure items are not availble for store collection.

 

Furniture Delivery 

Our furniture and bed ranges are also available for home delivery or collection from store.

We offer a white glove local delivery service for £35 covering the Norfolk area and some parts of the surrounding counties. For deliveries outside this area our charge is £79 and goods are delivered through our carefully selected partners. Please note we are currently unable to delivery furniture to Cornwall, Wales and Scotland.

Our white glove service includes delivery to your room of choice, unpacking and removing packaging where required. Please note disposal of old furniture is not included in the delivery cost. Please speak to our furniture team to enquire about this service when you are contacted about your order. 

A delivery charge will be shown on our checkout page before your payment is made. We will contact you to confirm all order details are correct before the order is processed.As much of our furniture and beds are specially ordered to suit your requirements, we quote a delivery lead time to indicate when the goods will be available. At this point you will be contacted and delivery to you will be arranged.

Please allow up to an additional 14 days for national delivery.

PLEASE NOTE THAT OVER THE CHRISTMAS PERIOD AN ADDITIONAL 3-4 WEEKS MAY BE ADDED TO DELIVERY TIMES

Geographical Restrictions

We delivery to most UK Mainland addresses. On some occasions we may be able to offer an offshore delivery by arrangement, please contact ourstores to discuss offshore delivery. Out of area postcodes are listed below, again please contact us for further details.

Please note we are currently unable to delivery furniture to Cornwall, Wales and Scotland.

 

Restricted Postcodes

Please call or email us for a delivery quote, if you live in any of the following postcode restricted area:

AB31-38, AB40-56, IM(Isle of Man), IOW (Isle of Wight) IV1-IV28, IV30-32, IV36, IV40-49, IV51-56, IV63, KA27-28, KW1-17, PA20-38, PA41-49, PA60-78, PH4-44, PH49-50, Republic of Ireland, BT (N.Ireland),  ZE

 

Delivery Notes

Our standard delivery service requires a signature on receipt of the goods. We can arrange a delivery that does not require a signature and can be left in a nominated safe place or with a neighbour. If you choose to do this option it is at your own risk and we cannot be held responsible for any lost or stolen deliveries, once the parcel has left our distribution centre. If the carrier is unable to leave the goods, they will leave a card and ask you to make contact. 

If delivery is attempted unsuccessfully more than once

If no one is available to take receipt of the goods, they will be returned to the courier depot and a card left. One further attempt to deliver the items is then made and a card left. If the second attempt is unsuccessful, the goods will be taken back to the courier depot. It is then up to you, the customer, to arrange to collect the item from the courier depot. Following the date of the second delivery attempt, you, the customer, have five days to contact the courier and arrange to pick up your consignment. After the five days the goods will be returned to us, WJ Aldiss. Any further costs incurred as a result of this will be payable by you, the customer.

Receiving your delivery

On delivery from the courier, please inspect your order. If the parcel does not appear to be in perfect condition please describe any damage on the courier's paperwork when signing for the item. If the item is damaged it is advisable that you refuse delivery. In this situation please contact us as soon as possible. 

When purchasing items online, you can now collect your goods from either of our stores, or our distribution centre. We will always try to get your goods ready for you as soon as possible, however please allow a maximum of three working days to allow us to transfer the stock to the correct location. We will notify you at the time of processing your order when the goods will be ready for collection.

We collecting your order please ensure you have your sagepay receipt or a form of identification with you. To avoid disappointment, please do not attempt to collect your purchases until you have been informed via phone, or email that it is ready.

 

Cancellations, Returns and Refunds

We are happy to refund any item ordered on this website, in a fully re-saleable condition, if returned within 14 working days. Due to hygienic or practical reasons, some items are excluded i.e. pillows/duvets and custom made or altered items. The amount refunded will be the price paid exclusive of delivery charges.

Naturally we endeavour to deliver all items in a brand new condition. Here at Aldiss, we have spent many hours talking to our suppliers and couriers/carriers about packing and shipping our products so they arrive safely.

However, occasionally things go wrong. If you open your order to find that the goods are not in a satisfactory condition, please contact us either by email or by telephone on 0845 130 3388. All complaints must be received within 7 working days of delivery. You will have the option to request a replacement or receive a full refund inclusive of the delivery charge.

For more details, please refer to our returns policy.

You can return your unwanted/damaged goods to one of our stores. Please ensure that you bring the order confirmation and dispatch note with you along with your completed returns form. Any refund will be processed to the same card used for payment, so please ensure you have this with you.

For more details, please refer to our returns policy.

Once we have received your returned item(s), we will process a refund within 14 days. Please note that the card issuer may not display the refund against your account for a further 4 working days.

 

Fakenham Store Address

Norwich Store Address

Distribution centre

Return to top