FAQs

How do I place an order?

Once you have decided upon the item(s) to order, first you must ensure you have specified which options you require from the available list i.e. size, colour, fabric etc. Enter the quantity (this will default to '1') and click 'Add to Basket'. From within the shopping basket, you will have the option to either 'Continue Shopping' or to 'Checkout'.

Once all items you require have been added to the shopping basket, click 'Checkout' and follow the on-screen prompts to enter your billing and delivery information which will determine the total amount due inclusive of postage and packaging. Continue by entering your payment details, marketing preferences and finally, your acceptance of our terms and conditions. All required fields will be marked with *

Upon clicking 'Confirm Order', your order will be placed and a confirmation document will display on-screen. We recommend you print this page for your own personal records. An electronic version will be emailed to the email address supplied during checkout.

Can I amend my order?

If you would like to make an amendment to your order, contact us as soon as possible either via email or by telephone on 0845 130 3388, for further assistance. Please note that once an item has gone into production with the Manufacturer or has been dispatched from our Warehouse, we will be unable to accept any amendment requests. To return the goods, please refer to our returns policy.

What happens if an item I have ordered is out of stock?

All items are subject to availability. If an item is listed on our website as 'in stock' then generally, it is available to order. However, during busy periods, we may be in a position where we cannot supply an item or there may be an unexpected delay in dispatch. If this is the case, we will contact you as soon as possible. You will have the option to cancel the order if you wish.

Where is my order?

If you wish to check the progress of a current order, you can do so by logging into 'My Account' on our website and selecting the relevant order number. Should you require further assistance, you may contact us via email or by telephone on 0845 130 3388.

What payment methods do you accept?

We accept the following methods of payment:

Visa Visa Debit Mastercard Solo Maestro Visa Electron Paypal

All payments are processed through Sage Pay.

What is Sage Pay?

Sage Pay Go is a secure payment gateway that enables businesses to accept card payments from their customers via the internet, over the phone or by mail order. Here's how it works:

You select the goods you wish to purchase from our website and proceed through checkout.

Your credit or debit card details are captured securely by Sage Pay.

You will be prompted to enter your Verified by Visa or MasterCard Secure Code password on your card issuer's page.

Our bank sends the credit card details to your card issuer who authorises or declines the transaction.

Our bank then sends the transaction results back to Sage Pay.

Sage Pay sends the authorisation results to you and Aldiss to confirm the results of the transaction.

When will payment be charged?

Payment is taken immediately but may take up to 4 working days to appear on your card statement.