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Our Response to Covid-19


TEMPORARY STORE CLOSURE

Our stores are temporarily closed, but aldiss.com is open.

Shop from home, order online, we deliver.

THANK YOU FOR YOUR CONTINUED CUSTOM AND PATIENCE.

Following the recent announcements our stores are temporarily closed. Our team continue to work in the stores and in distribution and our website is always open to take your order.

We remain fully committed to supporting our teams and customers as we navigate through this very difficult time.

We continue to face unprecedented changes due to the current COVID-19 status and the health and wellbeing of our staff and our customers remain our upmost priority.






Will I get my order?

For those who have placed orders with us; please rest assured your order with us is safe in our hands and will be fulfilled.

Our factories and suppliers continue to operate and our warehouse teams are delivering to customers' homes adhering to the Covid secure guidance introduced earlier in the year.

We are also able to complete carpet, flooring, curtain and blind orders with our fitting contractors following specific Covid guidelines.

Certain circumstances outside of our control, may mean orders are delayed, however we will keep you updated directly as the situation develops.

How can I contact the store?

A small core of the team will remain in our stores, to ensure there is as much continuity in the business as possible. We are here to respond to your emails and phone calls and are on hand to take any telephone orders and offer advice.

Can I shop at Aldiss?

Our website aldiss.com continues to operate as normal and you can shop virtually through our 360 feature. We are also happy to have video calls via WhatsApp, Zoom, Messenger and Facetime, walking you around the store if needed – everything is still here and we are happy to deliver or offer click and collect from our Fakenham and Norwich stores and Fakenham distribution centres.

Our website also offers an virtual and phone appointment service, offering daily one hour slots from 10am-4pm Monday - Saturday.

How do I return an item to the store?

For those who have ordered, or purchased items and were looking to refund or exchange these, we have committed to extend our refund and exchange policy for a further 14 days following the resumption of normal trading, as we are unable to process these during the period of closure.

How to contact us

Our store teams will also be on hand during this temporary closure to respond enquiries at:

email: enquiries@aldiss.com
Fakenham store: 01328 862381
Norwich store: 01603 272100
 

Until then, please take great care of yourselves and your family.

The team at Aldiss.

THANK YOU FOR YOUR CONTINUED CUSTOM AND PATIENCE.


TO KEEP OUR CUSTOMERS AND TEAM MEMBERS SAFE, WE HAVE MADE SOME CHANGES TO HOW WE DELIVER.

 

Our homewares are available for contactless Free* delivery to make life right now a little more comfortable.

Changes we have made to offer "contactless" delivery.

  • Available on selected smaller items of furniture and homewares.
  • Single driver where possible.
  • Delivery made to garage, garden, patio, driveway or agreed safe place.
  • Goods remain in packaging.
  • Social distancing,  PPE and hand hygiene guidance followed on delivery, signing for your purchase and when picking your goods.
  • When we arrange furniture deliveries with you, we will request confirmation no one in the household is currently showing symptoms of Covid 19.
  • We will phone just before furniture delivery to ensure the delivery process is understood.

Our Covid Secure 2 man furniture delivery service is also available.

This service has been revised as follows.

When we arrange furniture deliveries with you, we will request confirmation no one in the household is currently showing symptoms of Covid 19. We will phone just before furniture delivery to ensure the delivery process is understood.

Each delivery team works as an individual unit to reduce the risk of transmission.

Vehicles cabs and touch points are cleaned at the beginning and end of each day

Social distancing and hand hygiene guidance followed on delivery, signing for your purchase and when picking your goods.

For online orders please let us know in the delivery notes if you are self-isolating so we can update our delivery drivers.

Homewares Delivery

Enjoy FREE delivery* on orders over £30 (or £4.95 for lower value orders). Deliveries may take a few days more than usual but are worth the wait. Available to most postcodes nationwide, restrictions apply.

Local Furniture Delivery

£35 for any number of furniture items. 

Our delivery team offer a two person service which includes delivery to your room of choice, unpacking and removing packaging where required. Please note disposal of old furniture is not included in the delivery cost. Please speak to our furniture team to enquire about this service when you are contacted about your order. Available to most postcodes in the Norfolk area and some of Suffolk.

National furniture delivery

All National deliveries may still be a little delayed – subject to health restrictions being lifted. Normal dispatch times after this will apply from this date. You are still welcome to order but please check the estimated delivery date when you checkout to confirm you are happy before placing your order. Click here to see terms and conditions and more information.

Click here for full delivery returns policy. Contact us at enquiries@aldiss.com if you have any questions.

Click here to see our stores risk assessment. 

Click here to see our Covid secure statement.

 






UPDATES AND CONTACT INFORMATION


The latest information will be available here at aldiss.com  with further updates on social media. Our team members will also be on hand to respond enquiries at enquiries@aldiss.com or you can call us instore. 

Fakenham 01328 862381
Norwich 01603 272100

Take great care of yourselves and your family.

 

The team at Aldiss.